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Terms and Conditions

Shipping & Delivery
Return Policy
Ordering
Payment, Pricing & Promotions
General

 

Freshy Eat is the licensed owner of the brand www.freshyeat.com Please read the terms of service agreement carefully. By using this Website or ordering products from the website you agree to be bound by all of the terms and conditions of this agreement.

 

Shipping & Delivery
  • Delivery of the products will be fulfilled the very next day once the order is placed.
  • Time of delivery would be between 8 am to 2 pm.
  • If nobody is available at the primary shipping address to receive delivery of the order, we will call on the primary contact number and confirm if anybody from the neighbor or anyone else could receive delivery of the order.
  • Currently we cater to Mumbai city and limited locations as mentioned in the below list.
  • Delivery of the products are limited to the below locations only - 

Agripada

Kemps Corner

Altamont Road

Kings Circle

Breach Candy

Lalbaug

Byculla

Lower Parel

Carmichael Road

Mahalaxshmi

Charni Road

Mahim

Chinchpokli

Malabar Hill

Church Gate

Marine Lines

Clare Road

Masjid Bunder

Colaba

Matunga

Cotton Green

Mazgaon

Crawford Market

Mumbai Central

Cuffe Parade

Nariman Point

Cumbala Hill

Navy Nagar

Currey Road

Nepean Sea Road

Dada Parsi Colony

Parel

Dadar

Peddar Road

Dadar Hindu Colony

Prabhadevi

Dharavi

Reay Road

Dockyard Road

Sandhurst Road

Elphinstone Road

Sewri

Fort

Sion

Grant Road

Wadala Road

Haji Ali

Walkeshwar Road

Hanging Gardens

Worli

 

  • Also delivery to any other location not mentioned in the list, kindly get in touch with us through contact us section.
  • If there is any birthday, party, engagement, wedding or any such special celebrations for bulk orders please leave detail information on contact us section.
  • Shipping charges are totally free to all the locations for all the users.
  • Shipping charges may subject change in near future without prior notice.
  • They may be delay in delivery of the products due to various factors such as traffic, heavy rains, road blocks, road repairs, vehicle malfunction etc. May occasionally mean we shall not deliver your products at the time agreed. In such circumstances we will contact you as early as possible to rearrange the delivery time.
Return Policy
  • Any product sold on the website can be returned at the same time of delivery if the customer wants to return it.
  • To initiate the payment of the returned product will be returned to the customer once the customer sent an email to support@freshyeat.com
  • Email should include the following details –
    • Name 
    • Email 
    • Phone no 
    • Order Id 
    • Total Amount 
    • Date of delivery 
  • Once the returned is approved by freshyeat team it will take 6-7 days credited into customer’s account.
  • Shipping charges will deduct from the customer’s account based on the location.  It will be mentioned on the email.
Ordering
  • Register on the website with minimal fields to be filled, along with your billing and shipping address.
  • Login to your account.
  • Select the products of your interest and add to cart.
  • Simply check out with our one page checkout process and proceed to payment section.
  • Once the payment is done, your order is placed.
  • Check your order details in your registered email or in your account information section on the website.
  • Freshyeat team will send you the shipping confirmation details.
  • Products will be delivered at your door steps next day.
  • Cut off time for all the orders is 10 pm, to get it delivered at the next day.
  • Enjoy the products preparing various delicacies as per your taste :-)
Payment, Pricing & Promotions 
  • We accept all major Debit & Credit cards ( Visa, Mastercard, Maestro Card, RuPay.
  • Net banking – HDFC, ICICI, SBI plus 58 banks.
  • Wallets – Freecharge, Mobikwik, OLA Money, JIO Money
  • UPI – Unified Payment Interface
  • Cash on Delivery (COD) payment is available only above ₹ 500 and above.
  • We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. 
  • Descriptions of the products or product pricing are subject to change at any given time without notice, at the sole discretion of us.
  • We reserve the right to limit the quantities of any products or services we offer.
  • Any offer for any product or services made on this website is void if prohibited.
  • We don’t guarantee the quality of the products, services, information, or other material purchased or obtained by you will meet up your expectations, or that any errors in the service will be corrected.
  • We shall not be liable for any products once they have been delivered to the address or secure place stated in your order.
    Prices
  • Prices of our products are subject to change without prior notice.
  • We reserve the right at any time to modify or discontinue our services without any prior notice.
  • We shall not be liable to you for any modification, price change, suspension or discontinuance of the service.
    Packaging
  • Our packaging is designed to ensure our produce reaches you in perfect condition but it is your responsibility to ensure that all perishable goods are refrigerated as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods or any subsequent deterioration in the produce.
General Information
  • We deliver our products in Mumbai only to limited locations (see delivery section for locations of delivery).
  • These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.
  • To place an order with us, you must be over 18 years of age, require delivery in our area and have a credit or debit card acceptable to us in your name.
  • Our Terms and Conditions will apply when you place your order.
  • We reserve the right to decline any order or to suspend your Account with us at our discretion.
  • We reserve the right to change our website, policies and terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase.
  • All the products in the catalog are 100% Halal and all fresh products.
  • Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Color and shape may vary from those shown on the website.
  • Images shown on the website are modified for the presentation purpose. Actual product varies from the images shown on the website.
  • Our website is secured website, data transmitted in encrypted form between servers. We are COMODO SSL certified website.
  • For any query, grievance, complaint or any other information that may be required by You, You may contact Our Privacy Compliance Officer at support@freshyeat.com and We shall ensure that We help resolve the same within a period of 48 (forty eight) hours.
  • Payments can be done via Credit Cards, Debit Cards, Internet Banking, Digital Wallets & UPI.
  • Cash on Delivery (COD) payment is available only above ₹ 500 and above.